Shipping Policy

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.  


After your order is verified, it will ship out within about 10 to 16 business days, depending on holiday availability.

If you have not received your order after 60 business days, please contact us.

We do not take responsibility for any incorrect shipping information that's been entered. If the package is returned non-deliverable we will issue a store credit for the net price of your item.

There can be occasional customs or courier delay which may affect your delivery timeframe from time to time. We are not responsible for these delays. Please contact us if you seem to have trouble tracking your package.

If your tracking information states that your package was delivered and you have not received it, please address this directly with your postal service. The Naughtys does not hold responsibility for packages that stated to be delivered but were never received. 

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.  We are not liable for these charges, and they, unfortunately, can not be reimbursed or refunded by The Naughtys. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.

Please note, we will try our best to assist rectifying any shipping issues that occur. Please contact us at for any concerns.

By shopping at The Naughtys, the customer agrees to all the above.